Internal Mystery Shops
Improve Performance
The fastest way to improve your company's success is to measure its performance, but you need an outside source to conduct the assessment.
The Perfect Tool For...
Sales
Improve sales training to secure potential clients.
Customer Service
Create a more engaging experience for customers.
Consistency
Ensure the proper level of service, every time.
Yes,
It's
Affordable.
For only $100.00 you can identify how your team needs to improve and grow your company!
ETHICS
We can not disclose the identity of the participant.
Disciplinary action should not be taken solely on the basis of mystery shopping results.
The objective of an internal mystery shop should be to provide management with information on processes and/or quality of service, in order to aid re-training plans and improvements in service.
The sole purpose is to increase customer satisfaction, advocacy, and loyalty.
If bonus programs are to be based wholly or partly on the results of an internal mystery shop, this must be
made clear to all staff prior to the start of the project.